Refund Policy

Last updated: June 18, 2026

1. Overview

At IPTV Subscribe, we want you to be completely satisfied with our service. This Refund Policy outlines the terms under which you may request a refund for paid subscriptions purchased through iptvsubscribe.tv.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all paid subscription plans. If you are not satisfied with the Service for any reason, you may request a full refund within 7 days of your initial purchase date.

• The 7-day period begins on the date of your purchase (not the date you first use the Service)
• The guarantee applies to the first purchase of a subscription plan only
• Refunds are issued to the original payment method used for the purchase

3. Free Trial

IPTV Subscribe offers a free 24-hour trial that does not require payment information. Since the trial is provided at no cost, it is not eligible for a refund. We encourage all users to take advantage of the free trial before committing to a paid subscription.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to help@catchontv1.email with the subject line "Refund Request"
2. Include your account email address and the date of purchase
3. Briefly describe the reason for your refund request (optional but helpful)

Our support team will acknowledge your request within 24 hours of receipt.

5. Processing Time

Once your refund request is approved:

• Refunds are typically processed within 3–5 business days
• Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear in your account
• You will receive an email confirmation when the refund has been processed

6. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• After 7 days — requests made more than 7 days after the purchase date are not eligible for a refund
• Repeated refund abuse — users who repeatedly purchase and request refunds to exploit the money-back guarantee may be denied future refunds
• Account termination for violations — if your account was suspended or terminated due to a violation of our Terms of Service, you are not eligible for a refund
• Chargebacks — if you initiate a chargeback with your payment provider instead of contacting us, we reserve the right to deny future refund requests and suspend your account

7. Subscription Cancellation

You may cancel your subscription at any time. Cancellation stops future billing but does not automatically trigger a refund. If your cancellation falls within the 7-day money-back guarantee period, you may still request a refund as described above.

After cancellation, you will continue to have access to the Service until the end of your current paid period.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.

9. Contact Us

If you have questions about this Refund Policy or need assistance with a refund, please contact us:

• Email: help@catchontv1.email
• Website: iptvsubscribe.tv/contact